I occasionally sell a few items on eBay. I don’t make a regular business out of it, but like most bike enthusiasts I collect a lot of bike parts, and need to get rid of them from time to time.
A couple of weeks ago I collected about six items together, took photos, and listed them on eBay. It was quite a lengthy process that took up most of a whole day. I didn’t look too closely at the items, and maybe I should have paid more attention. I listed a pair of Campagnolo, 1980ish brake levers as having “Slight sctatching,” and added “See photos.”
The photos clearly showed the scratches, especially when enlarged, which is a feature eBay has. I listed the item with a starting price of $9.99 and no reserve. They could have gone for $9.99, and I would have had to accept that. I was amazed when there were 21 bids and these levers went for $83 + $6 Shipping.
Now if anyone is paying $89 for a pair old Campagnolo brake levers, they had better be in unblemished mint condition. These were not, and I knew this customer had overpaid. But on the other hand I had set the starting price at just under ten bucks, it was not my doing some people got carried away and pushed the price up to over eight times that.
So it came as no big surprise when the buyer put in a claim for his money back. I emailed back immediately asking if I refunded $30, making the price $53, would he be interested in keeping the levers.
This was in keeping with a similar pair of levers I had sold before. He emailed back to say he wouldn’t accept less than $40 off. I agreed to $40 off, but in the end that was not acceptable either. I said, fine, just send the levers back and I will refund the $89. (Item + shipping.)
The levers arrived back today, and I issued the refund. After closer inspection I will agree I should have paid more attention, and not listed these as having “Slight” scratching. But on the other hand anyone paying over $80 for a pair of vintage Campagnolo brake levers, the word “Scratches” should not even be in the item description.
I would hope it is clear that I am not out to rip people off on eBay, otherwise I wouldn’t have listed these at $9.99. But it seems to me that in this case, “Buyer’s Remorse” had already kicked in long before this item even arrived to this customer.
Take a look at the eBay listing here, hover over or click on the photos to enlarge and tell me, after looking at the photo’s would you have bid $83 for these? I will list them again this weekend and you can be sure when referring to the scratches, the word “Slight” will not appear.
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